Refund policy

Last updated November 14, 2026

14 days, no questions asked

If Cellwise isn’t right for you, email support@getcellwise.com within 14 days of any payment, from the email address on your account, and we’ll refund that payment in full. This covers your first payment on any plan, annual renewals, and lifetime purchases. You don’t need to give a reason.

After 14 days

• Monthly and annual plans: cancel any time from your account page, and you won’t be charged again. You keep full access until the end of the period you’ve paid for. We don’t refund part of a period that has already started, unless the law where you live requires it.
• Lifetime: no refunds after 14 days, except as described in our terms if we shut Cellwise down.
• If something we did went wrong, such as a double charge, email us at any time and we’ll put it right.

What happens after a refund

Refunds go back to the card or account you paid with, through Polar, our payment reseller. Your bank may take 5 to 10 business days to show it. A refund ends full access, and cancels the plan if it’s a subscription. Your progress and any certificates you’ve earned stay on your account.

Deleting your account

Deleting your account ends your plan straight away. If you want a refund, email us before deleting your account, so we can match the payment to it.

Your legal rights

This policy adds to any rights you have under the consumer laws where you live. It doesn’t take any away.